Email: rover_stalbans@btconnect.com

 

ST ALBANS ROVER CENTRE AND METRO SPECIALIST

 

 

 

The Rover Centre

Units 6/7

London Road Business Park

222 London Road

St. Albans

Hertfordshire

AL1 1PN

 

Telephone: 01727 834004 or 01727 855454

The Metro Specialist garage was born in September 1995, where our aim is provide a high quality service to our customers in relation to the servicing and repairs to their motor cars and in particular to provide a specialist service to Rovers. This will be carried out in a friendly, courteous and welcoming environment.

In achieving this the company observes the following principles:

 

• Save in exceptional circumstances, repairs will only be carried out after the owner or their representative, has given authority and at an agreed price.
• Written estimates will be provided on request.
• Initial diagnostic work will be carried out free of charge. Further diagnostic work will only be charged after agreement with the customer.
• Our technicians are not incentivised by the speed of their work. The quality of their work is of primary importance.
• All repairs will be carried out using good quality parts. These will generally be Unipart or manufacturers original equipment, unless good quality alternatives are available at a more competitive price.
• Only manufacturers parts or parts if equivalent standard will be used when vehicles are still under their original warranty.
• Displaced parts will be retained for 24 hours after the repair has been carried out and will be made available on request (this will not apply when items are under warranty or are to be returned for refurbishment or are of a hazardous nature).
• All work will be guaranteed for 12 months or 12,000 miles whichever occurs first, unless the part manufacturer specifies a different period. This will not apply where used parts are used.
• Payment for work carried out may be by credit card, debit card, cheque (supported by a cheque guarantee card) or cash upon collection of the vehicle, unless prior arrangement has been made.
• Free courtesy cars are available by prior arrangement, subject to the customer providing insurance cover.

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